What do we want to provide? Talk Tech, etc, etc.
Talking Tech
- PropTech
- MarTech
- SalesTech
- FinTech
For Consumers
- Easy tools
- Transparent information
- Control of their shopping experience
For Builders
- Education – general knowledge. New terms, concepts, technologies
- Training – Specific skills. New systems, processes, techniques
- Consulting – Business guidance. Best practices, case studies, tactics and strategies
TBD MarTech Reviews (Quarterly)
- Trends – increasingly popular sales and marketing technologies
- Begins – emerging disruptive technologies, innovations and businesses
- Depends – new and current technologies with uncertain adoption and lifespans
How we got here
Anya
- PA Real Estate License
- Started in Financial Services at the
largest mutual funds company
- Joined NVR in 2013
- New Construction Marketing Podcast 2018
- AC Marketing & Consulting
- NAHB PWB Trustee 2020, 2021
- PA Builders Association PWB Chair 2021
NAHB YP Committee 2020, 2021
John
- MBA, real estate license
- Started in Steeltown Fortune 100 company
- Re-booted in Silicon Valley startup
- Returned to Raleigh roots and founded Rendering House
- Real estate developer
Changing with the times
- Why start Rendering House?
- Our little print shop. Walked the streets. Rescued by Google.
- Why Rendering House to Anewgo?
- Content > Software > Media Company
- Product > Platform > Ecosystem
- Home Shopping Network
- Ago and New. Learn from the past. But don’t live in it. Your customers don’t and won’t.
Where do we go from here?
- Build-out our ecosystem
- Integrate and partner
- Scale
Unicorns pursue markets that are
- Huge
- Fragmented
- Inefficient
Disruptive barrier: Unique New Home product
- Only virtually exists
- Buy in pieces
- Complex, risky, expensive investment
- Collaborative purchase
- Lengthy shopping, construction, closing process
- Many hand-offs
- Often must sell to buy
Technology breakdowns barriers
- Tech-savvy consumers expect and demand it
- Big builders and venture firms are investing billions in PropTech
- Riskier to keep status quo than preparing for tsunami of disruptive changes
Perfect storm for disruption
- Tech-savvy, demanding consumers
- New technology and investment
- Unstable environment
Content is the tip of the spear for changes!
- Everything starts with content
- Content is harbinger of things to come
- Spearheads tech revolutions (Google, Facebook, Amazon, Netflix, Zillow)
- Content is now both the soldiers and the battlefield.
Battle for eyeballs!
- Marketing goals: 1. Attract audience 2. Engage prospects
- Many fronts
- Different battlefields
- New high-tech weapons
Winning the war!
- Data is the secret weapon
- Content + Data = Knowledge
Kings + Gold = Powerful Kingdoms
- Content is King
- Data is Gold
- Knowledge is Power
Powerful Fusion of Content and Data
- Make dumb content smart
- Product data drives dynamic visual content
- Buyer content engagement generates personal data
- Fusion of Product and Personal data creates powerful synergy and amazing insights
All-Powerful
- Omnichannel Data-driven Visualizations provides Omnipresence, Omniscience, Omnipotence
- Full Knowledge of People and Products provides competitive advantage.
- Advanced Knowledge pulls demand. “Pre”suade instead of persuade.
Use Your Power for Good
- Use knowledge to improve designs, products, streamline processes and optimize resources
- Provide better customer experience and products with less work
- Use data to feed AI and provide virtual assistance to online shoppers
- Create win/win for both consumers and builders
MarTech Revolution
- Technology improves Marketing connections between buyers and sellers
- Shifts focus from Form to Function like hardware and software cycles
- Moving from hardware to software cycle
Marketing/Sales Cycle
- Marketing: Attract Audience (“Eyeballs” in tech-speak”)
- Marketing: Engage Prospects (“Stickiness” in tech-speak)
- Sales: Generate Leads
- Sales: Convert Sales
Push the PEDALS!
- Personalization
- Engagement
- Data
- Analytics
- Leads
- Sales
Keep Pedaling!
Don’t stop cycling or will lose momentum and balance
New Homes require advanced Marketing techniques
- Complex product and shopping journey
- Personal experience and purchase
Level 1 – Presentation Marketing
- Basic
- Seller-centric
- Dumb, static, generic content
- Used in view-only websites
- Nothing special
- No PEDALS – requires manual offline intervention
- Buy sight unseen
Level 2 – Personalization Marketing
- Next level
- Buyer-centric
- Smart, interactive, custom content
- Used in interactive web apps
- Creating something special
- Starts PEDALS sales cycle for online DIY shopping
- WYSIWYG, NO MO’ FOMO
Level 3 – Experiential Marketing
Level 4 – Predictive Marketing
Web apps will take the stage
-web apps drive interactive content
-web apps will ultimately drive interactive personalized websites and channels (already done with social media)
-web apps will also enable AI assistance and e-commerce
Emergence of MarTech Consultants
Facebook: Personalization at a massive scale online
Amazon: From Brick and Mortar to Click to Order
Google: In search of something better
Netflix: To be continued…
Creating an Uber experience!
Buyer-centric not Seller-centric
- My time, not yours
- I control, not you
- Bring to me instead of go to you
Personalization not Generic
Match and Notify Me instead of Manual Searches
Builders Shop Buyers instead of Buyers Shopping Builders
Shop Online instead of Offline
- What Happens Online, Should Stay Online
Tech Depends – TBD if will become standard
Tech Trends – Becoming popular and standard
Tech Ends – End of Old and beginning of New standard
Renderings: Dumb, Generic, Static > Smart, Personal, Interactive
- Renderer: rendering firm>builder>buyer>AI
Virtual Reality Videos and Tours – an Immersive Experience
Augmented and Mixed Reality – Today and Tomorrow
Data Types
- 3rd Party
- 2nd Party
- 1st Party
- Zero Party
Platforms
- Data Management Platforms (DMP)
- Customer Relationship Management (CRM)
- Customer Data Platforms (CDP)
Making Dumb Content Smart
- Data-driven visualization
Optimization and Prediction
Apps Capture Online Shopping Data
- People
- Product
Must register to:
- Save favorites
- Collaborate design and shop with others
- Socially share with others
- Resume where left-off, on any device or channel
It all starts here
- Learn, discover, explore when, where and why Buy New
The Ultimate Marketing Marketplace
The matchmaking data scene
Making deep connections
- Cloud-synced
- API/Webhook connected to other systems
What happens in the Portal stays in the Portal
- Web app website
- Native app
- Both
Omnichannel Sales Funnels
Creating Omnichannels with Headless CMS in the Cloud
Herding Buyers Down Digital Sales Funnels
It takes a village!
- Social Media
- Social Influencers
- Social Commerce
Go straight for the heart!
Back to the Future: Back to Basics to Prep for the Future
Imitation vs Innovation
YOU are the center of the MEtaverse
- You.com
Coming to terms with
- NFT
- Blockchain
- Cryptocurrency
Print to Digital and Beyond…
All Offline to Online/Offline to All Online
Websites vs Web Apps vs Native Apps
Websites
- View-only
Web App
- Interactive
- Personal
- Omnichannel/Start where left-off
- Collaborative
- E-commerce
The Stage is Yours!
Websites>Social>Sales Kiosks>Portal>Ecosystem
All Offline to Online/Offline to All Online
Single vs Omnichannel
- No longer website-centric
Text vs AI visual searches. It’s no match.
In-person vs Online Collaborative Design
Physical vs Virtual Closings
3 Steps:
- Gain Power
- Direct Buyer
- Make Path to Sales
Sales Assistance:
- Onsite Sales
- Agents
- OSCs
- Virtual Assistants
- DIY
Pre-purchase: MyHome App – Making My Dream
Post-purchase to Closing: MyHomeStretch App – Fulfilling My Dream
Post-Closing: MyForeverHome App – Living My Dream
Visuals are are Natural Language
- Transcends languages, cultures and demographics
AI Image-recognition
2D>3D>Metaverse
- 2D=View
- 3D=Interact
- Metaverse=Immersive
Websites vs Web Apps vs Native Apps vs Hybrid Apps
Websites
- Evolved from newspapers and magazines
- Browse static, common read-only pre-built pages with generic content created around the seller
- Lengthy and costly set-up and maintenance
- Single channel – start over sessions
- Manually-driven
- Non-collaborative
- No design and buy online
- Cannot integrate with native apps
- Form-centric (hard to add new functions)
- Shallow analytics around seller’s web pages via 3rd party Data Management Platform
Web App
- Derived from native apps
- Interactive read/write dynamically-generated content and pages created around user
- Quick and inexpensive set-up and maintenance
- Data or AI-driven
- Omnichannel – start where left-off on any channel in ecosystem
- Collaborative
- Can buy and design online
- Can integrate with website and native apps
- Function-centric (utilize template forms)
- In-depth analytics around each customer’s web pages via 1st party Customer Data Platform
Builder, Community, Developer, Brokerage, Portal Apps
Personal Websites and Search Engines
AI Search
E-Commerce
Social Commerce
AR, VR, MR